Customer Service Policy

We are committed to delivering thoughtful, efficient and professional customer service that matches our clean and minimalist beauty philosophy.
We provide accurate and transparent product information, including ingredient lists, product efficacy, usage instructions and skin type applicability for all makeup and clean beauty items.
Our customer support team offers timely responses to all inquiries regarding product selection, usage guidance, order issues and after-sales questions during working hours.
We support standard return and exchange services for unused, unopened and intact products within the valid period, ensuring a risk-free shopping experience for every customer.
We strictly handle after-sales problems such as product quality defects and transportation damages, providing reasonable solutions including replacement, refund and compensation.
We respect every customer’s personalized needs and offer professional beauty advice based on different skin conditions and daily makeup preferences.
We protect customer personal information and shopping data in full compliance with relevant privacy regulations, with no unauthorized disclosure or misuse of private data.
We conduct regular optimization of service processes based on customer feedback, continuously improving shopping experience and service quality.
We maintain sincere and friendly service attitudes, adhering to fair and standardized service rules for all customers without discriminatory treatment.
We provide clear logistics and after-sales process rules, enabling customers to track orders and handle after-sales procedures simply and efficiently.
We focus on long-term customer trust and stick to reliable, transparent and humanized service to deliver reassuring clean beauty shopping experiences.