Refund Policy

This Refund Policy clearly defines the terms, conditions and procedures for product returns and refunds for all clean beauty and minimalist makeup purchases made on our website.
We accept return and refund applications for unused, unopened, unaltered and intact products within the specified valid return period, ensuring original packaging and accessories are complete.
Eligible refund scenarios include defective products, damaged items during transportation, incorrect product delivery, and products that do not match the official product descriptions.
We do not accept returns or refunds for opened, used, damaged by improper personal operation, or expired products to ensure product safety and hygiene for all customers.
Customers are required to provide valid proof of purchase, product photos and relevant evidence when submitting return and refund applications for official verification.
Once the returned products are received, inspected and confirmed to meet return standards, we will process the full or partial refund via the original payment method.
Refund processing time varies according to different payment channels, and all refunds will be completed within a reasonable and standard business cycle.
We undertake full responsibility for return shipping fees for defective, wrong or damaged products caused by our side or logistics problems.
Customers shall bear the return shipping fees for voluntary returns without product quality issues or official errors.
We reserve the right to reject refund applications for invalid, incomplete or non-compliant return requests that violate the specified policy terms.
Special promotional items, discounted bundled products and clearance goods follow exclusive refund rules stated on the corresponding product pages.
We will update this refund policy timely in line with industry standards and business adjustments, and the latest terms shall prevail after online publication.
All shopping behaviors on our website are deemed as automatic recognition and acceptance of our return and refund regulations.